AV Services Manager
| Job Type | Permanent Full Time |
| Location | London |
| Area | London, England |
| Sector | Audio VisualAudio Visual - Onsite Support |
| Salary | £60,000 - £65,000 |
| Currency | GBP |
| Start Date | |
| Advertiser | AV Hiring |
| Job Ref | LT/SM/02 |
- Description
- Audio Visual Hiring are working with a leading Audio Visual Managed Service provider who is seeking an experienced AV Services Manager to join their team to support a global client.
The client has over 500 team members globally and is renowned for being a market leader.
Key Responsibilities:
- Full ownership of all aspects of day to day service delivery into meeting room and AV enables spaces used by clients and partners
- Full ownership of the meeting room AV experience
- Full responsibility for the service deliverables by large onsite engineering teams
- Experienced in building relationships with other dependant teams
- Primary point of contact onsite for the client
- Consultation & advice to client regarding various matters
- Providing a senior level of technical support at the point of escalation
- Operational coordination between teams including the technical helpdesk, field service, projects teams and client liaison
- Staff management to the onsite BAU team/s
- Rota for the AV team for the week ahead & for the BAU team for the year ahead
- Onboarding and training new staff members
- Conduct regular one to one meeting’s with individual staff members and document as required Conduct weekly meetings to consistently improve the onsite service
- Assist human resourcing with return-to-work interviews (RTW), probation reviews, and incident investigations
- Assist with the recruitment process when required to conduct interviews and provide feedback to the recruitment team
- Identify and support training requirements or skills gaps within the BAU team
- Performance improvement management if required
- Ensuring the whole team are Health & Safety Compliant (WAH & Manual Handling)
- Provide comprehensive reporting to the Senior Account Manager Attend monthly service review meetings
- Monthly collation entry and reporting of client related statistical data.
- Creating and Maintaining department documents including SOPs
- Project coordination work as required, including client liaison, on-site coordination, PO generation and implementation.
- Proactively driving service improvements whenever possible
Desirable skills
- Experience in using Zoom with Breakout rooms for high profile hybrid meetings
- Good technical knowledge of corporate meeting room AV technologies
- In depth experience in using ticket management systems
- Experienced manager used to managing a large team of onsite engineers over a number of locations