Job Opportunity: Helpdesk Support Engineer (Egham-based)

Our client is a leading global audio visual integrator, providing AV and event services across multiple client partnerships worldwide. We have an immediate requirement for a Helpdesk Support Engineer to join our Egham team. In this role, you will be the first point of contact for technical queries, providing assistance to our internal staff.

This is an exciting opportunity for an exceptional Helpdesk Support Engineer to join an established operation with the scope to drive and enhance the service at every opportunity. Experience of the position will be reflected in the remuneration and benefits package.

Key Responsibilities:

• Provide support for approximately 450 end users, including office and remote users.
• Offer face-to-face, floor walking, and remote telephone troubleshooting support to end users.
• Ensure prompt and professional resolution of issues, escalating to 2nd or 3rd line support when necessary.
• Work within a team to ensure all calls are responded to within SLA targets and requirements.
• Build and maintain desktops/laptops (HP & Dell).
• Deal with support tickets promptly and appropriately.
• Have a reasonable understanding of IT hardware and Windows OS and software.

Personal Skills:

• Be a logical problem solver, flexible in methods used to solve customer problems.
• Demonstrate self-motivation and independent learning.
• Communicate effectively with people of varying levels of knowledge.
• Apply critical questioning to quickly get to the root of problems.
• Have a basic understanding of IT concepts and can resolve technical problems.
• Possess a can-do attitude and show empathy for people.
• Strong organizational skills and ability to adhere to company procedures and deadlines.
• Motivated to learn and pursue a career in IT.
• Able to work both independently and in a team.
• Maintain a professional attitude and a strong work ethic.
• Exhibit strong troubleshooting and fault-finding skills.
• Work collaboratively with people from different disciplines and cultures.
• Have excellent customer service skills and telephone manner.

Desirable Skills:

• A degree in an IT discipline is preferred but not essential.
• Knowledge of Office 365 and experience using IOS & Android.

If you are a motivated Helpdesk Support Engineer with a passion for delivering excellent customer service and technical support, we encourage you to apply now and become part of our dedicated team.