Role Overview

We are seeking an experienced AV Support Technician to join a dedicated team providing on-site support for a leading organization in Swindon. The role involves managing and maintaining state-of-the-art audio-visual and unified communication (UC) systems while delivering exceptional service to the end user.

This is an excellent opportunity for an experienced professional to enhance service delivery and play a key role in supporting cutting-edge AV technology within a dynamic environment.

Key Responsibilities

• Report to the client's designated stakeholder on a day-to-day basis.
• Be based in Swindon (with occasional travel to Northampton) to oversee technical issues and maintenance activities.
• Oversee and manage AV/UC systems daily, providing real-time in-room support for related issues.
• Log incidents and tickets according to site protocol and ensure resolution within SLA timelines.
• Diagnose and resolve AV-related issues on a first/second-line basis.
• Provide system workarounds in the event of failures.
• Collaborate with off-site help desks and third-party vendors to manage incidents and RMAs.
• Manage equipment repairs and maintain critical spares inventory.
• Implement software and firmware updates as directed.
• Demonstrate expertise in digital AV environments and structured cable infrastructures.
• Train and support end users as needed.
• Be available to provide technical assistance for high-profile events and VIP meetings, including a meet-and-greet service when required.
• Generate daily reports and liaise with clients to understand meeting requirements and equipment setups.
• Conduct regular room and system checks (daily/monthly) and oversee preventative maintenance activities.
• Maintain an accurate asset schedule and critical spares inventory.
• Assist with ad hoc moves and changes as required.
• Prepare reports and attend service review meetings as needed.
• Provide full-time support Monday to Friday, on a shift/rota basis, between 07:00 and 19:00, with flexibility as required.

Experience and Skills Required

• Proven experience in managing and maintaining AV/UC systems.
• Strong fault-diagnosis and troubleshooting skills.
• Competence in digital AV environments and a solid understanding of network architecture.
• Ability to deliver user training and provide individual support.
• Excellent communication and interpersonal skills.
• IT literacy and familiarity with structured cabling infrastructures.
• Experience in supporting high-profile events and VIPs.

Additional Details

• The position offers a competitive remuneration and benefits package, reflecting experience and seniority.