Job Opportunity: Service Accounts & Contracts Manager

An opportunity has arisen to develop and manage existing and new Service Accounts & Contracts for our company. Our client is a leading global audio visual integrator, providing AV and event services across multiple client partnerships worldwide.

Key Responsibilities:

• Prepare and issue maintenance contracts and support proposals.
• Assist in the preparation of Service tender returns and attend post-tender interviews.
• Account manage named Service accounts to ensure all Service activities meet client satisfaction for contract renewal.
• Attend regular Account Management meetings and implement any arising Service actions.
• Develop ongoing Service accounts and resolve contract-related problems.
• Act as the first point of Service escalation for unhappy clients.
• Coordinate with Service Operations teams and Customer Service Agents.
• Prepare and deliver monthly Service reports.
• Ensure all Services are delivered as contracted and align with the Service Catalogue.
• Gain a thorough understanding of the market and identify business opportunities.
• Take opportunities from initial contact to negotiating and closing the sale.
• Become fully conversant with service offerings and effectively sell them into new accounts.
• Identify, develop, and work with strategic partners to assist in business growth.
• Generate single and multi-year support contracts and identify potential AV and video conferencing project opportunities.

If you have experience in Service Accounts & Contracts management and are passionate about driving business growth, we encourage you to apply and become part of our dynamic team.