Job Opportunity: Experienced Flexible Support Technician (London-based)

Our client is a leading global audio visual integrator, providing AV and event services across multiple client partnerships worldwide. We have an immediate requirement for an experienced Flexible Support Technician to join our London team. In this role, you will take full responsibility for providing full technical onsite support across our London client sites.

This is an exciting opportunity for an exceptional, experienced Flexible Support Technician to join an established operation with the scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected in the remuneration and benefits package.

Key Responsibilities:

• Supply pre-planned and flexible operational cover on various sites based around London.
• Setup/operation of integrated event spaces, including high-profile auditorium-based results presentations and town halls.
• Video conference/audio conference setup and support with Cisco and Polycom systems.
• Manage all aspects of video calls from initial booking through to monitoring and completion, including scheduling and full systems operational testing prior to any high-profile event.
• Prepare equipment for future events and meetings as required.
• Provide business as usual (BAU) audio visual support to other areas of the business when required, including meeting room support and offering a meet and greet service.
• Work both independently and as part of a team, being the main client interface when necessary.
• Be an ambassador for proAV and maintain professionalism at all times.
• Resolve any issues both face-to-face and remotely efficiently and professionally.
• Liaise with the help desk and operations team to arrange backup support when required.
• Perform any further administration duties necessary, both off-site and on-site.

Desirable Skills:

• Excellent communication, time management, presentation, and organizational skills.
• Enthusiastic and self-motivated.
• Ability to establish productive relationships with people at all levels.
• Positive and adaptable approach to problem-solving.
• Ability to use own initiative appropriately.
• Customer-focused with a strong ability to deal with individuals on all levels in a friendly, welcoming, and helpful manner.
• Ability to learn new technologies with ease.

If you are an experienced Flexible Support Technician with a passion for delivering exceptional technical support and service, we’d love to hear from you! Apply now to join our dynamic team and contribute to our mission of providing outstanding AV solutions.