Job Opportunity: Site Manager (London-based)

Our client a leading global audio visual integrator, providing AV and event services across multiple client partnerships worldwide. We are currently seeking an experienced Site Manager to join our London team. In this role, you will represent our client and take full responsibility for ensuring all activities at client conference center locations are delivered as per existing SLAs.

This is an exciting opportunity for an exceptional, experienced Site Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected in the remuneration and benefits package.

Key Responsibilities:

Team Management:

• Direct management of onsite technicians and cover/freelancers.
• Work with the Operations Team to identify service improvements.
• Manage incident lifecycles as per client internal processes.
• Maintain an organized and professional environment, ensuring the team meets and exceeds client standards.
• Conduct regular 1-to-1 meetings with direct reports, implement performance improvement plans if required.
• Manage staff development, including skills matrix and training requirements.
• Daily workload management and allocation of all resources.

Administration:

• Conduct daily and weekly operations meetings to discuss staff requirements, technical requirements, room health status, and AV charges.
• Manage staff rota and holiday requests.
• Act as the decision-maker regarding service requests for respective locations.
• Ensure regular checks of all spaces are conducted in line with existing procedures.
• Handle service repairs, including opening and closing tickets, engaging the service team for break/fix items if necessary, and escalating if still not resolved.
• Serve as the primary point of contact for client communication, updates, feedback, and operational status.
• Manage monthly billing reports, purchases, overtime, and equipment inventory & tracking.
• Provide weekly events scheduling forecasts for staff, hire, and technical requirements.
• Ensure all operational, financial, and metrics reports are provided to the client and senior management via Monthly/Quarterly Service Reviews and ad-hoc requests.

If you are an experienced Site Manager with a passion for delivering exceptional service and managing teams effectively, we encourage you to apply now and become part of our dedicated team.